Align Pilates Limited (herein after referred to “APL”) terms and conditions for services


1)If you access and use the website www.alignpilates.co.uk (“the site”) you accept and agree to be bound by and comply with these terms and conditions.

2)Your place in the class session is only guaranteed in receipt of payment.

3)Notwithstanding clause 6 and 15, all class fees are non-refundable.

4)Missed classes are an inevitable consequence of our modern lives.  APL aims to provide a fair system to allow clients to make up these classes where possible herein after referred to as “replacement classes”.  Replacement classes can only be provided to the client where availability exists in a class of appropriate level. Nothing herein contained obligates APL to provide additional classes to ensure your use of a replacement class, nor is APL required to refund you for any replacement class that is not fulfilled.

5)To qualify for the replacement class/es you must comply with the following requirements.

a)Via the online booking system:

i)be fully paid up for the course you are attending;

ii)cancel the booking within 6 hours of the commencement of the class; and

iii)rebook a replacement class within the period of your current course.

b)If you are not using the online booking system:

i)be fully paid up for the course you are attending;

ii)notify APL (via email, phone or text) that you cannot attend the class 24 hours prior to the class commencement time; and

iii)book and make use of the replacement class within your current course.

6)Missed classes cannot be used as credit towards your next course or any future classes, unless covered by APL’s Replacement Class Policy.  Replacement classes cannot be carried forward into a new course, unless otherwise agreed to by APL.  Regardless of whether APL accommodates your replacement class you will not be entitled to a refund.

7)48 hours cancellation notice for all private tuition is required to entitle you to a full refund, otherwise the full payment will be charged.

8)APL will provide each client with a registration form prior to commencement of an APL course of classes.  In this registration form you will be required to provide APL with details of your health and ability to exercise including, but not limited to, pregnancy, diabetes, any recent injury to the back or otherwise or other such conditions / movements that may cause you pain.  All information contained in the registration form will be kept strictly confidential.

9)While APL will endeavour to ensure your health and safety, the ultimate responsibility in assessing the suitability and safety of any class, session or exercise must rest upon the client.  It is therefore up to the client to obtain any necessary professional approval for the suitability of any exercise regime undertaken.

10)It is further the responsibility of the client to update and inform APL of any changes in your specific or general health conditions that may or may not affect the suitability of any exercise regime entered in.

11)Save for gross negligence on the part of AP, you agree to indemnify and hold APL harmless against any loss, liability, damage or expense (including but not limited to all legal costs on the attorney and own client scale) for any injury you may suffer arising directly or indirectly from participation in an APL class.  Without derogating from the generality of the a foregoing indemnity, such indemnity will apply in respect of any injury, loss or damage which you may suffer or sustain as a result of your participation in a class where:

a)your doctor has, on health grounds, advised you against such exercise;

b)you have failed to disclose and / or advise your instructor of any pre-existing / existing or subsequent health concerns, or other such factor, affecting your ability to exercise either at the time of completing your registration form or subsequent thereto;

c)you have failed to observe instructions on safety or technique;

d)such injury is caused by your own negligence and / or of the negligence of another participant in the class; or

e)such injury is caused by a third person/s.

12)It is inadvisable to start Pilates during your 1st Trimester of Pregnancy if you have not been doing regular exercise up until this point, unless by special arrangement with your doctor or midwife.  It is also important to wait until six weeks after the birth before resuming exercise.  Please ask at your six week check up.

13)Pilates & Mommy Stroller exercises are safe but, as with all forms of physical exercise, it is prudent to consult your doctor before starting classes.  The classes are not a substitute for medical counseling or treatment.  If you have any doubts about the suitability of the exercises, you should refer back to you medical practitioner.

14)Appropriate clothing is advised i.e. tracksuits, leggings, shorts, loose comfortable clothing that allows ease of movement.  Jeans etc are NOT recommended or advised and can restrict movement.

15)Your instructor will notify you of any class cancellations or last minute changes to the timetable.  However, there may be times when the decision to cancel a class is unavoidably made at the last minute and it may not be possible to inform everyone.  Your cancelled class will either be credited to the following course, or a full refund will be made.

16)You shall enter APL studio at your own risk.  Without limiting the generality of the foregoing, APL shall not be responsible for any goods or belongings lost or damaged while on the premises.  In addition, all vehicles and the contents therein shall be parked entirely at the owner’s risk.  Please ensure you have parked with due care, ensuring all users can safely enter and leave the car parking area

17)Catherine Walker, acting as the Responsible Person with regard to Fire Regulations – The Regulatory Reform (Fire Safety) Order 2005 (FSO) has carried out a risk assessment and issues a guide with instruction as to what to do in the event of fire.  Smoke alarms are fitted throughout the building together with fire extinguishers and fire blankets.  In the event of an alarm or shouted warning, please follow the ‘Fire Exit’ signs.  Do not stop to pick up your belongings, all instructors and therapists are aware of the fire drill procedure.

18)APL does not currently accept payments in foreign currency or from abroad.  If you need to make payment in this way, please email enquires@alignpilates.co.uk.

19)APL reserves the right to change the terms and conditions from time to time.  It is your duty to check the terms and conditions regularly.  APL may request all current customers to confirm acceptance of any revisions to APL’s terms & conditions.

20)Catherine Walker, Lead Instructor, can be contacted on 07501027024 or email cath@alignpilates.co.uk.  If you have any concerns regarding APL or any of the services, please speak to your instructor or call or email Catherine.



Align Pilates Limited, 22 Haywards Close, Henley-on-Thames, RG9 1UY

contact 07501027024

enquires@alignpilates.co.uk